PURCHASE SUPPORT

Returns, refunds and cancellations

We want you to receive the products you ordered in good condition. This policy operates alongside any rights you have under South African law.

Report a problem

If an item is damaged, faulty, incorrect or missing, contact orders@connexmart.co.za with your order number, a description of the issue and, where useful, photographs. Please contact us promptly so we can investigate and explain the available remedy.

Returns and remedies

We will assess requests in line with applicable consumer-protection requirements and the product’s circumstances. Depending on the issue and applicable law, a remedy may include repair, replacement or refund. We will explain any return steps before you send a product back. Do not send items to a supplier branch without our return instructions.

Change of mind and cancellations

Contact us as soon as possible if you wish to cancel or change an order. An order may not be cancellable once it has been prepared for dispatch or handed to the courier. Any change-of-mind return is subject to applicable law and confirmation from our team.

Refund timing

Once a refund is approved, it will be processed through the original payment method where possible. The time for the funds to appear depends on the payment provider and your bank.